Resume

Operations and technology professional with a successful track record in coordinating operations and technology at a national level. A skilled problem solver, collaborator, and project coordinator. Passionate about race, equity, diversity, and inclusion initiatives.

Professional Experience

Jumpstart for Young Children, Boston, MA

Operations and Technology Manager (August 2021-April 2024)

• Triage tech tickets and troubleshoot tier 1 technology tickets.
• Provide technical and logistical support for national, organizational quarterly meetings.
• Manage Confluence content used for internal communications.
• Manage office operations for headquarters and national hub offices across the country.
• Provide coverage during manager’s vacancy.
• Provide support to VP of Operations for Technology and Operations team management
• Coordinate uniform and collateral ordering for network of 75 university partners.
• Department expense reporting and budget management.
• Leader and participant in the LatinX Affinity group and organizational DEI initiatives.

Operations and Technology Coordinator (August 2019-August 2021)

• Triaged tech tickets and assigned accordingly to members of the team.
• Assisted Director of Operations and Technology with vendor management.
• Managed Boston office operations.

Neighborhood House Charter School, Dorchester, MA

Assistant Out-of-School Time Manager/Admin Assistant (September 2018-June 2019)

• Assisted OST Manager with expense reports.
• Conducted interviews for new staff with OST manager.
• Ordered and organized supplies for the program.
• Created and maintained relationships with families.

Senior Group Leader (August 2017-September 2018)

• Monitored grades K1-5th during recess and lunch.
• Facilitated group activities for K2-1st students enrolled in afterschool.
• Developed lesson plans for K2-1st groups in the afterschool program.

Wheaton College Early Education Center, Norton, MA

Classroom Assistant (September 2016-May 2017)

• Assisted with playtime and supervised children under the age of five.
• Helped organize different activities inside the classroom for the children to engage in.
• Recorded attendance of children for every class.

Big Sister Association of Greater Boston, Boston, MA

Recruitment Intern (May-August 2016)

• Attended local events to help recruit women and girls interested in the organization.
• Called caretakers and helped enroll their child into a program offered by the organization.
• Traveled to Boston neighborhoods to help promote the organization.

Education

Wheaton College, Norton, MA
Bachelor of Arts, Women’s and Gender Studies